7 Reasons virtual receptionists are the new trend!

A virtual receptionist is also referred to as web receptionist, live receptionist, and off-suite receptionist. An employee that knows everything about your business and yet keeps it confidential and professional is a virtual receptionist. From managing incoming calls to scheduling meetings and reminding the owner of the same, they do a lot than you can imagine.

Before we switch to understanding the reasons for hiring a 24/7 receptionist, let’s also understand if it’s worth hiring them…

Is it worth hiring a virtual receptionist?

A virtual receptionist serves all the roles and duties of an in-house receptionist. The only difference between the two is that an in-house receptionist is present at your office site whereas a virtual receptionist works remotely from their location. It helps save time, efforts, and cost on interviewing, hiring, and training.

Virtual receptionists are a good option for every type of businesses from small to large. The benefit of hiring a virtual receptionist is that they are away from your in-house politics and thus, the retention chances are higher always.

7 Reasons virtual receptionists are in demand:

1. Frees up space:

One of the main reasons why most businesses are hiring virtual receptionists is to save space. An in-house receptionist needs a desk, chair, and call handling system. They occupy more space than any other employee in the office. Virtual receptionists work remotely from their office without using any of your systems and space.

2. Better client experience:

A good receptionist answers calls on your behalf, records them, forwards them, and schedule your daily activity as per business priorities. They take major portion of your business stress by handling your day-to-day business. By delivering a professional attitude, they enhance customer/client experience and create a positive image in their mind of your business.

3. 24 hours support:

When you run a small business aiming to make it big is always a priority and ultimate goal. Many companies have professional reception services that work round the clock. Now you no longer have to worry about paid leaves, sick leaves, and other busy season where call handling looks like a challenge for any business. Discuss your business requirement with them and they will further guide you through.

4. Manage office routine:

Managing office routine can be hectic with several other deadlines. It becomes challenging to remember important business meets, deadlines, and other business commitments. Therefore, managing office routine gets frustrating. However, a virtual receptionist reminds you of every single business task and takes care of every call on your behalf.

5. Manage deadlines professionally:

As discussed, a professional knows the job well. They take the job more seriously than an in-house receptionist as they have to sustain business with you. Thus, their way of managing deadlines and commitments is more professional than in-house staff. An experienced and qualified receptionist even resolves queries immediately on the call for the clients than putting them on hold or waiting period for long.

6. Experience and skills:

Setting appointments can be stressful at times. With multiple businesses and staff working in different departments, it is frustrating to meet client demands and expectations. A virtual receptionist takes away this stress as they have worked for several businesses in their profession.

7. Saves cost and efforts: 

Maintaining a receptionist in the office requires several stages such as training, feedback, appraisal, increment, and more… When a virtual receptionist takes the same job for you, they do not take much of your time in all this. Moreover, their approach towards your clients leaves a professional image of your business. Many companies offer you a 24/7 receptionist.